Policies

​​​PAYMENTS:

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• Saving payment on file is required. It will not be used if you pay up front for tuition and buy your own facility pass! iClassPro has the highest privacy ratings available. PCI Compliance Article and PCI Compliance Level 1 Defined

• "Term" registration is paid up front as a weekly slot for the entire term through the "Browse Classes" tab. Punch passes are paid in full for the amount of lessons desired.

• Please email service@iammementors.com w/ the subject line “Payment Plan Request” if you need installments (auto-pay required; no interest/fees); only available for term enrollments, not punch passes; same length committment as paying up front for the term

• All payments are non-refundable and hold a student's spot in a class

  • If the payment bounces back, the mentor retains the right to give up the student’s spot 

• If a student is more than 15 minutes late for a session without first notifying the mentor, the session will be considered a no-show

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MAKE-UPS 

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1. 1. Request a future absence, as soon as you know you will be absent, at least 24 hrs in advance to receive a make-up token. Under 24 hrs, please still record your absence as a courtesy and to have a chance at re-activation of a make-up through our referral program.

2. Log in to iClassPro

3. Go to “My Account”, "Students", "Future Absences"

4. 2. After your instructor marks the absence, a makeup token will appear in your account automatically!

5. 3. To schedule your make up, go to “My Account”, "Students", "Makeups" and you can view any class options 8 days out window at a time to fill into any remaining gaps. Options will appear anytime another family gives notice of missing their class, so check for make up opportunities as often as you like!
   
   Details:
   Make ups are NOT guaranteed and are based solely on availability either by class space or another family's unused spot. There is no expiration date for your tokens as long as you are continuously actively enrolled. When you un-enroll, your tokens become inactive and are forfeited. In the event of an unforeseen emergency program temporary or permanent closure, you will be given 14 days notice to use your makeups and no refunds will be available for makeups. We recommend that you use your make-ups as they accrue and please reach out if we can help you plan for a consistent go to slot to check on for availability that works with your schedule.

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