top of page
Payment
Make-Ups

​​​PAYMENT:

  • Saving payment on file is required. It will not be used if you pay up front for tuition and buy your own facility & credit card use passes! If used, we will notify you at least 48 hours in advance via email or with a same day text. iClassPro has the highest privacy ratings available. PCI Compliance Article and PCI Compliance Level 1 Defined

  • "Term" registration is paid up front as a weekly slot for the entire term through the "Browse Classes" tab. Punch passes are paid in full for the amount of lessons desired.

  • Please email service@iammementors.com w/ the subject line “Payment Plan Request” if you need installments (auto-pay required; no interest/fees); only available for term enrollments, not punch passes; same length committment as paying up front for the term

  • All payments are non-refundable and hold a student's spot in a class

    • If the payment bounces back, the mentor retains the right to give up the student’s spot 

  • If a student is more than 15 minutes late for a session without first notifying the mentor, the session will be considered a no-show

MAKE-UPS 

  1. Request a future absence, as soon as you know you will be absent, at least 24 hrs in advance, to receive a make-up token. Within 24 hrs, still record your absence for courtesy and to have a chance at re-activation of a make-up through our referral program.

    • Log into iClassPro

    • Go to “My Account”, "Students", "Future Absences"

    • This process allows another student to punch-in! The same courtesy is given to you when others give advance notice & you need to punch in.

  2. After your instructor marks you absence, a make up token will appear in your account automatically!

  3. To schedule your make up

    • Go to “My Account”, "Students", "Makeups" and you can view any class options 8 days out window at a time to fill into   any remaining gaps

    • Options will appear anytime another family gives notice of missing their class, so check for make up opportunities as        often as you like!

 

Details:
Make ups are NOT guaranteed and are based solely on availability either by class space or another family's unused spot. There is no expiration date for your tokens as long as you are continuously actively enrolled. When you un-enroll, your tokens become inactive and are forfeited. In the event of an unforeseen emergency program temporary or permanent closure, you will be given 14 days notice to use your makeups and no refunds will be available for makeups. We recommend that you use your make-ups as they accrue and please reach out if we can help you plan for a consistent go to slot to check on for availability that works with your schedule.

Make Ups
On-Site Protocol
Right to Refuse Service
Client and Service Provider Conduct
Gear Requirements

​​​ON-SITE PROTOCOL:

  • Parents must remain on site during lessons. If the parent leaves the premises, the student will need to wait on the deck for their parent's return. We are not able to offer special accommodations, due to liability

RIGHT TO REFUSE SERVICE:

  • I Am Me Mentors has the right to refuse service for:

    • Breaking I Am Me Mentors’ or any site's policies more than once

    • Requesting more than three times that I Am Me Mentors break I Am Me Mentors' or any site's policies 

CLIENT AND SERVICE PROVIDER CONDUCT:

  • All parties must refrain from:

    • Repeated requests to break a boundary

    • Client misuse of iClassPro (e.g. using a punch pass or tuition that the client is not eligible for) 

    • Threatening (through physical intimidation or verbal coercion) any party during lessons or registration, including:

    • Theft or destruction of I am Me Mentors’ or site’s property, including:

    • Nonconsensual sexual, romantic, or personal contact with any party

      • “Nonconsensual” is any contact which does not have consent by both parties

      • “Consent” is defined as asking and receiving verbal or written permission to communicate outside of a professional context

    • Discriminatory behavior or speech based on gender, race, sexual orientation, citizenship status, socioeconomic class, ability, any protected class under federal or state law or otherwise marginalized group

    • Repeated escalation of conflict

GEAR REQUIREMENTS:

  • Wetsuits are now required October through March (cheapest on Amazon - see gear recommendations)!

    • Email service@iammementors.com with your wetsuit receipt for a (max) $40 lesson credit after registering in the Fall or Spring Term! Limited to one per student.

  • Water bottles required year-round!

  • Parkas encouraged October through May

bottom of page